No matter how hard you’ve tried, you just can’t remember your QQ password. In this case, you might need to go to reset your QQ password. However, what you can find are only a few pages in Chinese characters. But you just don’t know any Chinese and QQ don’t launch any pages in English to let you reset, retrieval and other account safety issues. Then how to reset QQ password？Keep reading and I will show you everything I know.
What is QQ international?
QQ is the most famous IM and social tool in China. With the development, Tencent company(The owner of the QQ) has launched the international version of QQ to overcome language barriers. Which means the users from outside China can use QQ easily without knowing Chinese characters. And QQ international offers English, Simplified Chinese, Traditional Chinese, French, Japanese, German, Korean, and Spanish for users to choose.
How to reset QQ password when you forgot your QQ password？
You will find that there are only Chinese characters when you’re trying to get your qq password back. In this case, you can either try to understand Chinese characters or follow my steps with images step by step.
way 1 ：Reset QQ password on your phone.
If you didn’t link phone number or email to your QQ account. Then you might need to check out the way 2 below.
- Download QQ international App and then install it.You can download the QQ international App on Google play store or Apple store, even from the official website on your mobile browser.
- Click on the [Need help?] button on the bottom left-hand corner.
- Click on [Forgot password] on the screen.
Once you clicked on the Need help, then it will pop up two options for you to choose. You need to click on [Forgot password] option.If you just want to login without any password or you don’t want to use a password to log in, then you can choose [SMS verification login] with your phone number. In this case, you don’t need to reset your password. What you need to do is entering your phone number and then enter the SMS verification code.But I still recommend you to use qq password to log in. Because you’re not able to login to qq account when your phone without SMS card but you can log in to qq account without SMS card by using the password. And it will be more easy for your account’s safety using a password to log in.
- After that, click on QQ password[QQ密码].
There are two types of your QQ account password. One is “QQ password[QQ密码]” the other is “QQ email password[QQ邮箱独立密码]”. They both can be used to log in QQ account. Most of you only need to use “QQ password”. So you only to click on [QQ 密码].
- Enter your QQ number[QQ号]/email address[邮箱地址]/phone number[手机号]. then submit that.
You can choose one of them that you have used before to enter. If you are using a phone number as your login account and your phone number is outside China. Then you should click on Not China phone number? [海外手机号？].
- Submit that，click on[确定].
- Drag the slider below to fit the puzzle piece.
- After that，enter your phone number.
You will be requested to enter your phone number which had linked to your QQ account before. And then click Next[下一步].
- Enter your verification code.
Before you get a verification code, you need to click send[发送] button first. And then, a verification code will be sent to your phone. Entering verification code before it’s invalid. And click confirm[确定]button to next step.
- Entering your new password to reset.
Now，you will see a resetting password page. Input your new password.
Make sure that your new password will be easily remember. If you are not sure what you have entered，you can check preview password[显示密码] Checkbox. Then, And click confirm[确定]button to next step.
- Reset your QQ password successfully. And then you can log in with your new password.
Way 2 ： Reset your QQ password on your computer.
Sometimes, you just want to reset or retrieval your QQ password on your PC or Mac. Then you can go to QQ account safety official website. Unfortunately, what you can find is still not in English, only Chinese characters.
The good thing is the steps are almost the same as the retrieval QQ password on your phone.
- Enter your QQ account.
Your QQ account could be your QQ ID or phone number, even the weibo. Actually, for most of us, what we need to enter is your QQ ID or phone number. (NOTE: QQ ID is the QQ number.) - Drag the slider to the right place.
Once you drag the slider to the right place, you will see a green check icon (验证成功). Which means you can go to the next step. - Click on the blue button(确定) to confirm what you enter and submit.
- And then you need to enter your real name.
- Select your ID card type
It could be your ID card, passport, or Mainland Travel Permit for Hong Kong and Macao Residents. After selecting your card type, you need to enter the card number below.
If you don’t want to provide your ID card you can click the triangle to select the card you want to prove your identity.
- Enter your phone number.
Tap the triangle to select your region code. If you don’t know your country in Chinese, you use google to translate it. And then enter your phone number.
NOTE: If you don’t know or can remember things as below showed, you don’t need to. But you need to know that the more details you provide the more chance to get your password again or get your account back. - Linked your email address（您绑定过的邮箱）.
What’s that mean? Some people might have linked your email to your QQ account, but for some reasons, unlink it to your QQ account now. - Trying to remember your password.
It could be your old password or the new password. You can add more old password by clicking the add more (添加更多). - The last information you need to provide is your QQ friends who are contacting frequently. Including their real name, QQ number, and their phone number.
If you don’t want to provide your ID card you can click the triangle to select the card you want to prove your identity.
NOTE: If you don’t know or can remember things as below showed, you don’t need to. But you need to know that the more details you provide the more chance to get your password again or get your account back.The last step is entering your new QQ password and enter again to make sure it’s correct.
If you see the icon as below showed. It means you reset your password successfully.
If you have any questions, please comment below or contact me. I will try my best to help you to reset your password.
sir i forget my password and i activated on my mobile number but that number is i lost. so i need to again reset my password on email plz tell me solution.
Hello, for some reason i dont know QQ locked me out of my account and it wants me to send an SMS to a number they give me, but when i do it nothing happens. I Really need some help…
I’m following the steps, but when I get to the captcha to get the verification code on the phone, I can not solve the puzzle piece or it is an error.
Although I do the puzzle well, it shows me a message in Chinese with a face like this > _ <
I also get another captcha, with a geometrical figures and I have to select 4 or 3 but I do not know how the procedure is.
Please help me, I need to recover my password. I can send capture by email
Add me on facebook so we can chat directly.
Hi Silas
I have a QQ acc and after I reset my password, it wouldn’t let me relogin the acc with the new password. What could I do to get the acc back? And I could not receive the sms notification at all now.
I did not forget my password. I just want to change it. How do I just simply do that without having to go through the verification process? I know my password and I can login. I just can’t read the menus and everything else on the site.
Hi, if you can’t read Chinese, you can simply use google translate. But there’s no way to do that without verification. it all depends on the qq system.
Hello, I have a QQ account that I am not able to retrieve the password for… is there a way to set up a new account and start fresh as I have not had a chance to use the original account to contact anyone yet and it has been sometime since I originally set up the account. Thank you for any help you can provide!
you mean you can’t reset your qq password? what happened?
Please I have tried everything possible to retrieve my password but I can’t, I have gone true your tutor but still can’t because I don’t have 2 phones
Can you help me create an Account in QQ? There is a person i want to talk to. The only info that I have is his QQ number. Please help me. I just wanted to say something to him. Im from Philippines
But what do they mean by “true name”? If I enter my name, it’s wrong. I don’t understand. Please help. Please!!!!!!!!!!!!
Actually, you don’t need to enter true name when you sign-up. You can try to enter other name.
I have entered a different name. Didn’t work. Chinese client said I needed a Chinese name — which worked but then I needed a Chinese passport or ID number and info of other contacts.
Hi, Zed.
still not get through the name issue? May I know Where’re you from and which country’s phone number you’re using to create account?
Hi. How can I retrieve my QQ password if my phone number is no longer working? How can I use the linked email address? I cannot understand Chinese.
Actually，you can retrieve from here. https://aq.qq.com/cn2/mobile_index
If you can’t read Chinses, you can use google translate.
Hi i cant retrieve my acc i was trying to change my password and followed your instructions but there were no verification code sent to my number instead there were like shapes and number. I cant even understand what to click coz its all chinese.
Hi, sorry for my late reply.
What kind of shapes and number, copy that and show me, I know Chinese. Thanks.
Hey, I complete all the procedures but the problem is i dont get the verification code. no matter how many times i try, they tell me it is being sent but i dont get it
Don’t try many times, or your IP could be blocked. You choose another way to create QQ account. One is via website, the other one is via App. (App name is QQ international)
You can try to let her to add you or scan the QR code.
NOTE:
You both need to set up adding method. Go to “settings”>”privacy”> “methods for friending me” and then enable every method if needed.
I don’t know what’s your means can’t download QQ or can use QQ international. But you can download qq international to your PC or Mac. Check my newly Post.
If still not working,plz let me know.
I am in very bad situation (forgot psw) because my phone number is no more in service and the email (qqmail) also in unaccessible.
How to do?
Then you might need to appeal your account. Do you have friends on your QQ account？And they can help you with verification. Or Did you provided your ID card or other personal information to QQ before ？ such as ID card, passport etc.
Hi..
Im using ur QQ App for long time.. But for some reason, i cant login to my account for sometimes.. And now i cant login because i forget my password.. I want to change my password, but i cant.. Because phone number that i registered is not valid anymore.. Can u help me to fix this problem?
Please send ur reply to my mail goes.shine@gmail.com
Thanks,
Shine
In this case, it’s hard to get back your account. The only way is to retrieval your QQ password. And you should know Chinese, cuz there’s no English panel. I will contact you to help you as soon as possible.